Refund policy
At Cookmere, we want every accessory to arrive looking its best and ready to become part of your wardrobe. Whether you selected a soft scarf for a cool morning, a cozy neck warmer for everyday comfort, a bow tie for a polished occasion, a classic necktie for work or formal wear, or a hat to complete an outfit, we understand that appearance, fit, fabric, color, and condition all matter.
This Return and Refund Policy explains the circumstances under which merchandise purchased through https://www.cookmere.online/ may be returned, exchanged, or refunded.
This policy should be read together with our Terms of Service and Shipping Policy. Nothing in this policy is intended to waive any consumer right or remedy that cannot legally be waived.
1. Standard Return Period
Unless a different return period is expressly stated on the applicable product page or at checkout, eligible merchandise may generally be returned within 30 calendar days after delivery.
A standard return may apply when a customer changes their mind, chooses a different style, decides that a particular color is not suitable, or otherwise wishes to return an eligible unused item.
For a standard return, merchandise should generally be:
- Unworn;
- Unwashed;
- Clean and free from odors;
- Free from makeup, perfume, smoke, pet hair, or other contamination;
- Free from damage;
- Returned with original tags or labels when reasonably available;
- Returned with included accessories or components; and
- In substantially the same condition in which it was received.
2. Apparel and Personal-Wear Hygiene
Because scarves, neck warmers, hats, bow ties, and neckties are personal-wear items, reasonable hygiene requirements apply to returns.
We may decline a voluntary return when an item has been:
- Worn extensively;
- Washed or dry-cleaned;
- Stained;
- Exposed to perfume, cosmetics, smoke, or strong odors;
- Altered or tailored;
- Damaged after delivery;
- Missing original components or labels; or
- Returned in a condition that makes it unsuitable for resale.
Customers are encouraged to inspect an item immediately after delivery and before wearing it.
Trying on an item briefly for fit or appearance does not necessarily make the item ineligible, provided it remains clean, undamaged, and otherwise suitable for return.
3. Defective Merchandise
If you believe an item has a manufacturing defect, please contact us promptly.
Examples of potentially qualifying issues may include:
- Significant stitching failure;
- Broken fastening components;
- Material damage present when received;
- Missing portions of the product;
- Major construction defects; or
- A product that materially differs from its advertised specifications.
Please do not repair, alter, wash, or otherwise modify a potentially defective product before contacting us.
We may request photographs so that we can evaluate the issue.
Depending on the circumstances, we may offer a replacement, refund, exchange, or another appropriate resolution.
4. Wrong Item or Incorrect Quantity
If your order contains an item different from the one you purchased, or the quantity received does not correspond to the order, please contact us.
Please provide:
- Order number;
- Product ordered;
- Product received;
- Quantity ordered;
- Quantity received; and
- Photographs when useful.
We will review the order and determine the appropriate correction.
5. Damaged Shipment
If your package arrives visibly damaged, please photograph the package before discarding the packaging when reasonably possible.
Useful documentation includes:
- Outer packaging;
- Shipping label;
- Damaged product;
- Internal packaging; and
- Any visible signs of crushing, tearing, moisture, or other transportation damage.
Contact us as soon as reasonably possible so that the issue can be reviewed.
6. Return Authorization
To request a return, contact:
Erica McGee
Email: [email protected]
Please include your order number and a brief explanation of why you wish to return the merchandise.
We may request additional information or photographs where appropriate.
Do not automatically ship merchandise to the return address before receiving return instructions, because unauthorized returns may delay processing.
7. Return Address
Unless we provide different written instructions for a particular transaction, authorized returns may be sent to:
Arcadia Communities, Llc
4360 Brownsboro Rd
Louisville, KY 40207
United States
8. Return Shipping Costs
For a voluntary return based on customer preference, the customer may be responsible for return shipping costs unless we expressly agree otherwise.
If the return results from our fulfillment error, such as shipment of the wrong product, or from merchandise confirmed to have arrived defective or materially damaged, we will determine an appropriate shipping remedy consistent with applicable law.
9. Refund Processing
After an authorized return is received, the merchandise may be inspected.
If the return qualifies for a refund, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your bank or card account depends on the payment processor and financial institution.
A refund confirmation from Cookmere therefore does not necessarily mean the credit will appear immediately.
10. Partial Refunds
Where permitted by law, merchandise returned with missing components, damage, substantial wear, stains, odors, alterations, or other conditions that materially affect its resale condition may not qualify for a full voluntary-return refund.
Any assessment will be based on the actual condition of the returned merchandise.
We will not use this provision to eliminate a remedy that a customer is legally entitled to receive because merchandise was defective, misrepresented, or incorrectly supplied.
11. Exchanges
Where inventory is available, Cookmere may offer an exchange.
Exchange availability may depend on:
- Product style;
- Color;
- Size;
- Inventory;
- Seasonal availability; and
- The condition of the returned merchandise.
If an equivalent replacement is unavailable, another appropriate remedy may be offered.
12. Final Sale or Specially Identified Merchandise
If a particular product is identified at checkout as final sale or subject to special return conditions, those conditions may apply.
Any such restriction will be presented in accordance with applicable law.
13. Gift Returns
A gift recipient may contact us regarding a return, but refund treatment may depend on the original transaction and payment method.
Where permitted, an exchange or alternative store credit may be offered.
14. Refunds for Canceled or Unavailable Orders
If an order cannot be fulfilled because merchandise becomes unavailable, we may contact the customer regarding alternatives.
If the order is canceled and payment has already been collected, the applicable amount paid for the canceled merchandise will generally be refunded.
15. Consumer Protection
Cookmere seeks to present product descriptions, prices, return conditions, and other purchasing information clearly and accurately.
Kentucky's Consumer Protection Act declares unfair, false, misleading, or deceptive acts or practices in the conduct of trade or commerce unlawful under KRS 367.170.
Nothing in this policy is intended to authorize misleading product descriptions, conceal material return conditions, or restrict a consumer protection that cannot legally be waived.
16. Missing Refunds
If you have received confirmation that a refund was issued but do not see the funds:
- Review your original payment account;
- Check with your bank or card issuer;
- Confirm that the original payment method is still active; and
- Contact us if the refund remains unresolved.
Please include the original order number when contacting us.
17. Changes to This Policy
We may update this policy as products, payment systems, fulfillment procedures, or legal requirements change.
The revised policy will be posted on the website with an updated effective date.
18. Contact
Arcadia Communities, Llc
4360 Brownsboro Rd
Louisville, KY 40207
United States
Contact: Erica McGee
Email: [email protected]