Contact information

Cookmere believes that clear communication is an essential part of a reliable online shopping experience. Customers are welcome to contact us regarding products, orders, shipping, returns, refunds, privacy questions, and other website-related matters.

Business Information

Company Name: Arcadia Communities, Llc

Website: Cookmere

Business Address:
4360 Brownsboro Rd
Louisville, KY 40207
United States

Customer Contact

Contact Person: Erica McGee

Email: [email protected]

Customer Service Topics

You may contact us regarding:

  • Scarves;
  • Neck warmers;
  • Bow ties;
  • Neckties;
  • Hats;
  • Product specifications;
  • Product materials;
  • Product care;
  • Sizing questions;
  • Order status;
  • Payment questions;
  • Shipping;
  • Tracking;
  • Delivery problems;
  • Damaged merchandise;
  • Incorrect orders;
  • Missing items;
  • Returns;
  • Refunds;
  • Exchanges;
  • Privacy requests; and
  • General website questions.

Return Address

Unless different instructions are provided for a particular order, authorized returns may be sent to:

Arcadia Communities, Llc
4360 Brownsboro Rd
Louisville, KY 40207
United States

Please contact us before sending a return because an authorization or specific return instruction may be required.

Information to Include in Your Email

For order-related inquiries, please include:

  • Order number;
  • Name used at checkout;
  • Email address used for the order;
  • Product name;
  • Purchase date;
  • Description of the issue;
  • Tracking number, when applicable; and
  • Photographs when useful.

Please do not send complete payment-card numbers, passwords, or other unnecessary sensitive information by email.

Product Questions

If you have a question about a scarf, neck warmer, bow tie, necktie, or hat, please identify the product as specifically as possible.

Where available, product name, color, size, and order number can help us provide a more accurate response.

Returns and Refunds

For return or refund inquiries, please explain whether the request concerns:

  • A change of mind;
  • Product condition;
  • Damage during shipping;
  • Incorrect merchandise;
  • Missing merchandise; or
  • Another issue.

Customers should avoid washing, altering, or substantially using merchandise they believe may be defective until the issue has been reviewed.

Shipping Questions

For delivery questions, include your tracking number when available.

If a package arrives damaged, photographs of the shipping package and merchandise can help us evaluate the issue.

Privacy Requests

Privacy inquiries may be sent to:

[email protected]

If you are submitting a privacy-rights request under applicable Kentucky law, clearly identify the request and provide sufficient information for reasonable authentication.

Written Correspondence

Written business correspondence may be directed to:

Arcadia Communities, Llc
4360 Brownsboro Rd
Louisville, KY 40207
United States

Customer Communication

We aim to provide useful, respectful, and clear responses.

Some requests may require reasonable verification, especially when they involve personal information, payment records, order changes, refunds, or account details.

Customers should retain their order confirmation and relevant shipping records until their transaction is complete.

Related Policies

Customers may also consult:

  • Return and Refund Policy;
  • Privacy Policy;
  • Terms of Service;
  • Shipping Policy; and
  • Legal Notice.

These policies provide additional information about the operation of Cookmere and the purchase of merchandise through the website.